Support

This support page provides important notices and contact information. A quick scan of the contents of these pages could save you years of frustration. Well maybe not that much, but they're still worth a look.

Important Notices!

  • Sep 17, 2014 PasswordWallet for iOS is closing/crashing when I unlock!

    There is a conflict between iOS 8 and the old PasswordWallet. Please update to PasswordWallet 4.8.0 for compatibility with iOS 8. The update is free and your data should still be on your device after the update. However, we suggest backing up your data before you upgrade, just in case. Please follow the link for instructions. Update Instructions.

  • Oct 26, 2013: My SmartWrap plug-in isn't working in Mail.app!

    Apple doesn't allow plug-ins to work in Mail.app anymore. Go to the "Services" menu under the "Mail" menu and add SmartWrap there. (The SmartWrap application should be in your Applications folder for this to work.)

  • May 30, 2013: I'm getting duplicate files in Dropbox

    Move your PasswordWallet Wallet File to your HOME/Documents folder. And then update the following preferences within PW:

    1. Preferences → General → Default File
    2. Preferences → Network Sync → Gear Menu

    The folder in Dropbox you've been using is for shared sync logic only.

  • May 26, 2013: It says my file is read-only!

    Permissions are strict on Mac OS X 10.8. Move your .passwordWallet4 document to HOME/Documents. Be sure to update Preferences in General→Default File and Network Sync→Gear Menus.

  • Jul. 15, 2011: My iPhone Data is Gone!

    Don't panic! iTunes/AppStore updaters sometimes gets confused. Run the PasswordWallet Backup Extractor as soon as possible.

Contact

Sales Support: Whether purchasing, upgrading or registering our products:

  • s3sales@selznick.com
    (Keeping '[s3sales]' in the subject will help keep your message away from our spam filters.)

Technical Support: Whether downloading, installing or using our products:

  • s3support@selznick.com
    (Keeping '[s3support]' in the subject will help keep your message away from our spam filters.)